Masar Al Ezz Hotel

1. Introduction

Masar Al Ezz Group (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our hotel booking and hospitality services.

Our headquarters are located in Makkah, Kingdom of Saudi Arabia, and all hotels under our management operate within Saudi Arabia.

2. Information We Collect

We may collect the following personal data:

Full name, nationality, and contact details (email address, phone number).
Booking information such as check-in/check-out dates, room type, and preferences.
Payment information required to process your reservation.
Technical data such as IP address, browser type, and device information.
Communication preferences and marketing consent details.

3. How We Collect Data

We collect data:

Directly from you when you make a booking, submit a form, or contact us.
Automatically through cookies and website analytics tools.
From third-party booking platforms when you book our hotels through their systems.

4. Use of Personal Data

We use your information to:

Process and confirm hotel reservations.
Communicate booking details and respond to inquiries.
Improve our services, website experience, and hotel operations.
Comply with legal obligations and regulatory requirements in Saudi Arabia.
Send you offers and promotions (only with your consent).

5. Data Sharing

We may share your personal data with:

Hotels managed by Masar Al Ezz Group.
Payment processors and service providers assisting in our operations.
Government authorities when required by Saudi law.

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain personal data only as long as necessary to fulfill booking, accounting, and legal requirements. Once no longer needed, data is securely deleted or anonymized.

7. Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

8. Your Rights

Depending on local data protection regulations, you may have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of your data.
Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the details below.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

Masar Al Ezz Group – Head Office
Muhammad Salih Qazzaz, Al Khalidiyyah,
Makkah 24232, Saudi Arabia
Email: info.ksa@masaralezzgroup.com